Gartner Webinars

Regularly, a selection of inspiring online webinars with our analysts is put together for your convenience (on demand). However, we recommend you refer to the constantly updated comprehensive list of webinars available from Gartner website. Webinars are in English and accessible free of charge.

Upcoming Webinars

Scale Agile and DevOps for Digital Transformation

When: October 08, 2019 4:00 p.m. CEST

Analyst: Ed Holub

DevOps can greatly enhance a business. Yet, many organizations struggle to get started with DevOps and then find it difficult to balance speed and risk. To successfully scale agile and DevOps, changes are needed across culture, process, technology and skills. This complimentary webinar helps you determine the right goals, skills, responsibilities, technologies and priorities to ensure your DevOps initiative delivers business value, while managing costs and risks.

Link: Scale Agile and DevOps for Digital Transformation


Roadmap for Improving Endpoint Security

When: October 09, 2019 4:00 p.m. CEST

Analyst: Peter Firstbrook

As traditional perimeters drop, the endpoint becomes the last line of defense against breaches. Endpoints are a primary target in common and advanced cyber attacks. Security and risk management leaders must evaluate the quality of their current endpoint protection and identify next steps to improve their resilience. This complimentary webinar looks at the rapidly changing attack landscape and why you need to change from protection-only to a protection, detection and response mindset. You also get new insights on how to get the basics right.

Link: Roadmap for Improving Endpoint Security


The Real Business of Blockchain

When: October 14, 2019 4:00 p.m. CEST

Analyst: David Furlonger

The confusion surrounding blockchain makes it difficult to understand blockchain’s benefits for businesses and governments. Given the speculation surrounding cryptocurrencies, some do not realize blockchain’s true potential to create value. As a result, most organizations risk falling prey to “blockchain washing” from vendors and digital giants. Their blockchain solutions could become Trojan horses that lock in an unsuspecting company while exposing their data and competitive advantage. Based on research from their new book, in this complimentary webinar David Furlonger and Christophe Uzureau cut through the hype to present a clear-eyed view of blockchain and what your organization must do to take true advantage of it.

Link: The Real Business of Blockchain


Evolve from IVR to Conversational Platforms

When: October 16, 2019 4:00 p.m. CEST

Analyst: Bern Elliot

Advances in natural language technologies dramatically improve the options for building and maintaining conversational solutions, such as virtual assistants. Maintaining separate, redundant IVR platforms and conversational platforms will not be cost-effective in the long run, resulting in suboptimal user experiences. Additionally, as service and channel expectations evolve, the traditional distinction between voice and text operations will not be sustainable. However, this does not mean that all IVR applications should be shifted to a conversational architecture. Enterprises need a strategy and roadmap for how they evolve their conversational services. This complimentary webinar reveals the critical business and technical issues enterprise leaders need to consider when defining their strategy and roadmap, and provides guidance for evaluating the options and solutions.

Link: Evolve from IVR to Conversational Platforms


Delivering an Effective Digital Customer Service Experience

October 22, 2019 4:00 p.m. CEST

Analyst: Devin Poole

Service organizations spent millions of dollars over the past decade to improve the digital customer service experience. Yet, even as lots of new channels and capabilities were added, customers only seem to demand more while cost improvements never fully materialize. In this complimentary webinar, expert Devin Poole reveals the best practices of companies who have cracked the code to deliver on the promise of digital.

Link: Delivering an Effective Digital Customer Service Experience


IT Spending Forecast, 3Q 2019 Update: The Next Generation of Cloud

October 23, 2019 4:00 p.m. CEST

Analyst: John Lovelock

The first wave of cloud adoption is over. The enterprises that have adopted cloud for cloud’s sake are done. The workloads in the cloud are becoming higher resolution and much more clarified because of geopolitics. Cloud configurations are much more complex as they continue to evolve. But this evolution is not occurring across the globe at the same pace. Join us for this complimentary webinar to find out what you must know about the state and the future of cloud computing globally to stay competitive and keep pace.

Link: IT Spending Forecast, 3Q 2019 Update: The Next Generation of Cloud


The Field Guide to Infrastructure Automation

October 29, 2019 4:00 p.m. CET

Analyst: Paul Delory

Infrastructure automation is no longer optional. But it is complex, and no one tool can do it all. Join this complimentary webinar as Gartner for Technical Professionals expert Paul Delory unfolds a detailed map of the infrastructure automation landscape, including infrastructure-as-a-service and infrastructure-as-code-models, DevOps and DevSecOps pipelines, tool selection, infrastructure modernization, orchestration, software delivery, patching, compliance, and governance.

Link: The Field Guide to Infrastructure Automation


Scale Brands Effectively Across Global Markets

October 31, 2019 3:00 p.m. CET

Analyst: Evan Bakker

Brands often see international expansion as a panacea for revenue growth. However, local variables such as language, distribution platform, fulfillment and consumer preference always challenge brands in developing offerings that scale effectively across markets. In this complimentary webinar, Gartner L2 reveals findings from their intelligence reports on localization that studied and measured brand performance across 7 countries. Discover which key digital strategies effectively reinforce global branding and maximize in-market e-commerce for brands competing in local regions.

Link: Scale Brands Effectively Across Global Markets


On-demand webinars

How to Create and Communicate an IT Cost Optimization Roadmap

When: On-Demand

Analyst: James Michael Anderson

CIOs face continuing pressure to cut costs or deliver more with fewer resources. CIOs need to communicate an IT cost optimization roadmap to socialize and gain buy-in from enterprise partners for evolving the enterprise’s IT cost management and investments. This complimentary webinar will help you determine the cost optimization roadmap that most benefits your organization and drives improved business value.

Link: How to Create and Communicate an IT Cost Optimization Roadmap


Midsize Enterprise Approaches to Talent Management

When: On-demand

Analyst: Joe Mariano

Talent management must be an essential part of any midsize enterprise (MSE) digital strategy as skilled talent is needed to execute on the CIO’s vision. Talent management is defined as an organization’s need to plan, attract, develop, reward, engage and retain talent. This is especially important for midsize enterprises, where staff is limited and versatile employees are at a premium. This complimentary webinar will help midsize enterprises attract and retain the talent they need to fully realize their digital ambitions.

Link: Midsize Enterprise Approaches to Talent Management


How Chatbots Provide Real Value for Your Customers and Organization

When: On-demand

Analyst: Brian Manusama

Can chatbots create a more personal experience for your customers? This complimentary webinar looks at how chatbots can improve the customer experience and, more importantly, help you determine if chatbots are the right move for your organization.

Link: How Chatbots Provide Real Value for Your Customers and Organization


Make Risk Decisions Easy at Midsize Enterprises

When: On-Demand

Analyst: Michael Wodka

The rise of business-led IT, agile delivery methods and product-line management to support enterprise focus on digital growth expands the traditional risk perimeter. Midsize enterprise (MSE) security leaders can respond to these new challenges by making it easy for business teams to consume and adhere to security guidelines. This complimentary webinar presents steps that midsize enterprise CIOs and security leaders can take to make it easy for their business partners to own their risk decisions

Link: Make Risk Decisions Easy at Midsize Enterprises